Refund policy
30-Day Returns (Expert Connect direct purchases)
If you’re not 100% satisfied, you may return items within 30 days of the purchase date for a refund.
Authorized dealers
If you bought from an authorized dealer, their return policy applies. Please contact the dealer directly.
Exchanges
We don’t process exchanges. Return for a refund and place a new order for the correct item. (Items purchased outside Expert Connect cannot be exchanged through us.)
Eligibility & condition
- Item must be unused, in original packaging, with all accessories/manuals.
- Damage, signs of use, or missing parts may reduce or void the refund.
Shipping
- Use any carrier to return the item(s).
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Original and return shipping costs are non-refundable unless we shipped the wrong item.
- Some batteries/hazardous goods must ship Ground per carrier/DOT rules.
After 30 Days: Warranty Only
Returns for refund are not accepted after 30 days. Within 2 years of purchase, eligible items may be serviced under our limited warranty (repair or replacement). Shipping costs are non-refundable unless we shipped the wrong item.
How to start a return
Email info@expertcom.com with your order number, item, and reason for return. We’ll confirm instructions.
Questions? info@expertcom.com • +1(562)630-3001